While I await feedback from support, has any one else has issues with the latest Windows Player.
My client has had some issues:
‘Error Code 4605’ when trying to download an experience.
‘Player enchanted a critical error’ notice when the experience is running.
Experience stops running and only shows 2 or 7 clickable buttons on my home screen.
It’s all very odd and was working fine prior to the Windows Player v.6.2.0 update.
The experience has been setup on 5 laptops for a presentation today. 3 have the download error, 1 is working while another is working but only shows 2 of the 7 clickable buttons.
I appreciate any feedback or insight.
I’ve logged all this in the ‘Bug Report’ Support page too.
@randall: Sorry for the inconvenience. I just gave you a couple of directions to try on the Support ticket thread you opened. Support will take an in-depth view first thing on Monday am (CET).
Thx,
Vincent
Is there anyway you could share those directions? I am having the same issues. Experiences will play across the network but not download. Each laptop gets to 34% then throws the error. Both are updated to the most current player.
This error has been encountered mainly when trying to download XPs with a very long file name, a very large size, on a full drive, and a few other reasons.
Retrying to download often solves the issue.
If it doesn’t, I recommend you to start a discussion on our support website