Windows Player: Error Code 6405


#1

While I await feedback from support, has any one else has issues with the latest Windows Player.

My client has had some issues:

  • ‘Error Code 4605’ when trying to download an experience.
  • ‘Player enchanted a critical error’ notice when the experience is running.
  • Experience stops running and only shows 2 or 7 clickable buttons on my home screen.

It’s all very odd and was working fine prior to the Windows Player v.6.2.0 update.

The experience has been setup on 5 laptops for a presentation today. 3 have the download error, 1 is working while another is working but only shows 2 of the 7 clickable buttons.

I appreciate any feedback or insight.

I’ve logged all this in the ‘Bug Report’ Support page too.


#2

@randall: Sorry for the inconvenience. I just gave you a couple of directions to try on the Support ticket thread you opened. Support will take an in-depth view first thing on Monday am (CET).
Thx,
Vincent


#3

Thanks for the update Vincent.


#4

Is there anyway you could share those directions? I am having the same issues. Experiences will play across the network but not download. Each laptop gets to 34% then throws the error. Both are updated to the most current player.

Any help would be great.


#5

Has anyone ever figured out what exactly an error 6405 is and how to rectify the situation?

I too have a client in the field experiencing this issue.


#8

Hi @erichpeters,

This error has been encountered mainly when trying to download XPs with a very long file name, a very large size, on a full drive, and a few other reasons.
Retrying to download often solves the issue.
If it doesn’t, I recommend you to start a discussion on our support website

Thanks

Seb